If you've already checked in or selected your seat, you'll need to first cancel the check-in/seat selection using the same channel. Once this is done, you can submit a cancellation request.

If you're unable to travel due to illness, please prepare documents that prove this, such as a copy of your medical record and medical bills. You'll also need to provide a copy of your ID. If you need to check the relevant policy, please contact us as soon as possible. Whether you can cancel due to illness will depend on the ticket policy.

Tips:

>It isn't usually possible to submit a cancellation request due to illness if your flight has already departed.

>The airline has the final decision on refund amounts and issuing methods. Refunds may only be available in the form of airline vouchers.

>Due to the global impact of COVID-19, airlines are dealing with an extremely high volume of change and cancellation requests, and it may take longer than usual to process your request.