I have had a good experience with Jettzy. Our flights were cancelled due to Covid and they did warn me that it may take a long time for the refund to come through from Swiss (approx. 5 months). However, whenever I emailed for an update they replied promptly and today we received the refund as promised. I would use again.

We booked our European flights via Jettzy at the end of 2019. The process was seamless and communication brilliant. What was even more amazing that when Covid hit and our airline cancelled our flights, it was Jettzy that contacted US to organise the refund immediately. Since then they've managed the process for us even when the airline went into administration and we're 100% confident that they'll see this through to the end for us, no matter how long it takes! We will be booking every flight from now on with them,

Great customer service and easy to follow website

During the covid fiasco of 2020, I wrote a disgruntled review since my flights were cancelled. Of course, after further thought, this was not at all the fault of Jettzy. They proceeded to respond to all of my emails and keep me in the loop until my refund was processed, which I truly appreciate! Thank you Phong & Jettzy for keeping your customers in mind during this tough time!

Everything was good! No complications! Can recommend this!

The personal attention I received from Pong when my flight was cancelled 5 minutes after booking was brilliantly efficient. My money was refunded within three days. A happy customer.

Great company, had my flight get cancelled and they sorted it out straight away and re booked me on a new flight. Fast email replies. 
Much appreciated, will be definitely booking again through jettzy!

Easy set up,and hustle free service

My first booking to the US late last year was effortless and my second this year to Europe via Singapore to Paris and return the same. Cancellation due to Covid 19 and the refund (about ten weeks as promised) very much appreciated. I look forward to using jettzy again as soon as this virus is under control and my flights to Europe can take place again.
Thank you jettzy, Walter Muller

every time i rang Jettzy the person on the phone was very helpful

I am very happy with the service I have received so far from Jettzy.co.nz

No problems at all with jettzy . They were on the ball promptly all the way through a month return transfer fights from Auckland - Hong Kong - Philippines, including a notification and offer of any help concerning Cathay Pacific's first leg return flight cancellation and reschedule.

Grate experience 
No hidden cost

quick and easy. saved me hundreds compared to local agents. bank transfer option worked well with no extra fees.

It was really easy to book through your portal. No bad surprises around the corner.