Air Booking Process
Seat Selection
Special Service
Payment & Receipts
Refund Process
Change or Cancel Your Booking
Coupon
Q: What time does jettzy show?
A: The departure and arrival times are the local time of the departure and arrival airports.
Q: Why is my booking cancelled?
A: Jettzy automatically cancels unpaid bookings after a certain time frame. If you still wish to complete your purchase after your booking is cancelled, you will need to make a new booking. Please note the price changes in real time, so once a booking is cancelled,and the price changes, the airfare for that booking is no longer valid.
Q: How long does it take for the ticket to be issued, after I have paid?
A: Jettzy uses a robotic ticketing system, normally the electronic ticket will be issued and emailed to you within 10 minutes, after the payment is made. There can be rare circumstances where staff intervention is required during the ticketing process, as a result, the process may take longer (usually less than 12 hours). In the case where a ticket cannot be issued, we will take the initiative to contact you and process a full refund immediately.
Q: Can I cancel an unpaid booking?
A: Yes. You can cancel the booking by clicking the "Close" button on the "Booking Details" page.
Q: What do I do, if I made a mistake in the information I put in during the booking, i.e. name spelling? Can I modify it?
A: No, you cannot modify a booking once it's created. We suggest you make a new booking if you are yet to make payment. For paid and ticketed bookings, please submit a refund request by click the Refund Button in the Booking Details page, our staff will contact you and take you through the process.
Q: How do I check my booking details?
A: Click “Manage Bookings” on the top of our website. Click "Find My Booking", enter your email address and booking number to open up your booking details. Or click "View all bookings", and follow the instructions to open a list of all bookings made with your email address.
About booking status
Pending Payment- You have submitted a booking and have 60 minutes to complete the payment
Issuing - Payment has been processed and we are in the process of issuing your ticket.
Closed - Your booking has been closed, or in other words, cancelled.
Issued - Your ticket has been successfully issued.
Change request in process - We are processing the change request for this booking.
Refund in process - We are processing your refund request for this booking.
Change Completed - We have successfully processed your change request, you should have received your new ticket.
Refund completed - We have successfully processed your refund request.You should have received your refund payment.
Q: Can I select a seat?
A: Yes. Online seat selection on most airlines are made available to Jettzy customers, you can select your seat in the "Extras" page. Some airlines may not support this function or give confirmation to seats selection.
Q: How do I select a seat?
A: If you booked with an airline which enables online seat selection, you can see the seat map which shows free seats ande charge seats on "Extras" page during booking.
Q: Why can’t I select a seat on a particular flight?
A: It depends on whether the airlines and/or some certain flights make the function of seat selection available to our APIis up to each individual airline to make such function available to our API.
Q: If my seat selection is unconfirmed, can I get a refund?
A: We will try our best to book your seat. Howeve, a small group of airlines’ systems may not return a confirmation on seat selection requests. If the seat is not confirmed, we will refund the fees of the failed seat.
Q: If I cancel my flight, can I get a refund of seat fee?
A: If your flight is changed or cancelled, whether the seat fee can be refunded is subject to the airline’s policy. However, Jettzy's service fee will not be refunded.
Q: Can I request special services such as a special meal, wheelchair, baby bassinet etc.
A: Yes. You can book the special service on "Extras" page. If you forget book special service during booking, please contact us to add. Special services are subject to the airline’s policy and availability. Additional fees may be charged for special services by the airline. Jettzy will charge a service fee as well.
We cannot guarantee that the requested service will be confirmed. If the flight ticket is comprised of several short and long-haul components there is a possibility that the service is available only partially. In some cases the airline might not be able to provide the special service as originally requested.
Jettzy will try its best to make sure that the airline provides you the requested special service, but should not be considered responsible in the opposite case. It will not be refunded in case your request is not confirmed.