We are experiencing an extremely high volume of calls. To allow us to first assist those with urgent bookings and flight changes, please only call us if your flight is departing within the next 72 hours.
For travel beyond the next 72 hours, kindly contact us by submitting your requests to our online Cancellation form.
As Jettzy is an online travel agency please ensure all requests, urgent or otherwise, are made via our online form which is monitored every day to ensure your request is serviced quickly and accurately.
Usually, we will reply to you within one business day. If your travel is within the next 48-hours, or your journey has already commenced, you must contact the local airline office for any change requests.
What type of support do you require?
Should you need to call us for any urgent issue, please click here
Phone hours: 09:30 am-05:00 pm New Zealand time (weekends and holidays excluded)
New Zealand: +64 9 975 0101
Japan: +81 345 777 664
Australia: +61 2 8011 1809
United Kingdom: +44 20 3868 3940
Canada: +1 778 775 6085
United States: +1 646 968 0321
Level 8, DataCentre220, 220 Queen Street, Auckland 1010, New Zealand
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Jettzy has received your request and our specialist teams will reply to you within 1 business day.
Our specialist terms will contact you by email, please check your email (including spam).
The customer service will decide the priority according to your trip date and your request, please be patient, thank you!