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Jettzy Help Center

Manage my booking

Check, change or cancel your booking with ease. Add bags, choose seats and more. No more waiting in call centre queues!

Access your booking via My Booking and Purchase List. We save all transaction details, so you can check them easily anytime, anywhere!

Manage my booking

Email us

We care about our users and want them to enjoy using our website. By sharing your feedback with us, we'll be able to continue making improvements.

For an immediate response, send us your request or inquiry through email. Includes questions or inquiries related to bookings, refunds, etc.

Email us

COVID

COVID-19 (coronavirus) is having a huge impact on travellers. We recommend you refer to the airline links below for the latest guidance and find answers to some of your questions using our FAQs.

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Frequently asked questions

More contact options

Bear in mind that our customer support team is currently experiencing a high volume of calls, it's taking longer than usual to reach our phone agents.

Please only call us if your departure day is within 48 hours. Otherwise, we recommend that you manage your booking online or Email us for a faster response.

+64 9975 0101

*Phone hours: 09:30 am-05:00 pm New Zealand time (weekends and holidays excluded)

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Kia Ora, you found your way to Jettzy – your new home for lower airfares

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